Returns and Exchanges

RETURNS AND REFUNDS

All items sold in the Website goes through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we think you will be extremely satisfied with your purchase.

However, there are times when items are damaged, defective, incorrectly shipped, or delivered late. If this is the case for you, we will gladly replace them. You may fill out this form within a required number of days of order receipt. Read Return Policy here.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations center. In case of dispute, we also recommend you retain proof of sending.

Returns do not include shipping postage. If you refuse the order, you will be charged for all shipping, delivery and storage incurred. All returned merchandise must be unopened and in original condition.

Items may also be returned within the required number of days but the original shipping fee will not be refunded and the shipping fee for the returned item will be shouldered by the buyer. Furthermore, a restocking fee of 20% of the item's value will be charged to the buyer.

IF YOUR PRODUCT IS NOT AS EXPECTED,

You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please contact our Customer Service team as soon as possible. Email us at ecommerce.ph@samsonite.com or call us at (02) 790-7005