Terms & Conditions
Customer Service Menu
We are delighted to welcome you to the Samsonite Philippines website, the official online store for the brand, Samsonite, where you can browse, select, and order products advertised on the website from Samsonite Philippines, Inc.
REGISTRATION AND USER REQUIREMENTS
You must be a registered user or guest (“User”) to place orders and access some features of the Website. You will provide us with personal information including your full name, address, a valid email address and a telephone number. You must ensure this information is accurate and current.
By using the Website and its associated functionality, and if you opt in to receive email updates from us, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.
To register an account and/or order from the Website you must be at least 18 years old, have a current Philippine residential/business address and have capacity to enter into a legally binding agreement with us.
ACCESS AND USE OF THE WEBSITE
You must only use the Website through the interfaces provided by us and in accordance with these terms and any applicable law.
You must not (or attempt to):
- interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that host our site;
- use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on our site;
- interfere (or attempt to interfere) with security-related or other features of our site; or
- use, copy or distribute (or attempt to use, copy or distribute) content without our express permission.
INFORMATION ON THIS WEBSITE
Samsonite Philippines uses its best efforts to keep the information on the Website updated. However, it is not possible to guarantee the complete absence of errors on the Website. The information and other material published on this Website may include inaccuracies or typographical errors. The weights, dimensions and volumes of the products are approximate only. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colors of our products. However, we cannot guarantee that your screen’s display will accurately reflect the color of the product on delivery.
Changes are periodically made to the information on the Website without notice to you. Samsonite Philippines reserves the right to change the Website at any time, in its discretion. Samsonite Philippines does not warrant that the functions contained in the Website or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Website or the server that makes it available is free of viruses or other harmful components. Samsonite Philippines shall not be liable for the use of the Website, including, without limitation, the content and any errors contained therein.
While we make efforts to ensure that items listed as cabin carry-on/hand luggage meet current airline restrictions, we cannot be held responsible if an airline applies other check-in standards or if airlines or airports change their restrictions.
You agree to make your own enquiries to verify information provided and to assess the suitability of goods before you order the goods.
DISCLAIMER AND LIABILITY
To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of :
- errors, mistakes or inaccuracies on the Website or our social media pages:
- you acting or not acting, on any information contained on or referred to on the Website and/or any linked Website or our social media pages;
- personal injury or property damage of any nature resulting from your access to or use of the Website;
- any unauthorized access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
- any interruption or cessation of transmission to or from the Website and/or;
- any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party.
Where any law (including the Consumer Act of The Philippines) provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.
Except as required by law, in no event shall we be liable for any loss or any special, incidental or consequential damages arising out of or in connection with our Website or this Agreement (however arising, including negligence). You agree to accept sole responsibility for the legality of your actions under the laws that apply to you. You agree that we have no responsibility for the legality of your actions.
You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this Agreement.
The Website may contain links to external websites that are not operated by us. Samsonite Philippines does not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your convenience only and you agree that:
- Samsonite Philippines makes no representations or warranties, or have any responsibility or liability for those websites;
- the links do not indicate, expressly or impliedly, that Samsonite Philippines endorses the site or the products or services that are provided at those sites; and
- you access and use the products and services made available at those sites solely at your own risk.
- You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you.
- The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.
- Orders placed by you are offers to purchase goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).
- Goods in your cart are only reserved for a limited period of time, specified by us. Orders are only confirmed once payment is received in full.
- We may reject your order, including in circumstances where we believe there may be a credit card fraud, or where we later become unable to ship your order, or if there has been an error in the price or product description on the Website.
- You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement. In the event that we cancel or are unable to fulfill your order, we will provide a full refund of any payment received.
- You acknowledge that all orders through the Website are with respect to Goods intended for personal and domestic use only and non-commercial use, and quantity restrictions may apply as set out on the Website from time to time.
PRICE AND PAYMENT
- The prices of goods, delivery and other charges shown are in Philippine Peso.
- The price of the product(s) you order is the price that is displayed on the Website at the time you confirm your order and will be confirmed on the e-mail order confirmation. All prices displayed are inclusive of GST.
- All payments must be received in full prior to dispatch of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.
PROMOTIONS AND DISCOUNTS
- Samsonite Philippines online offers and promotions may only be used at the Website and do not apply to purchases at other online or retail outlets. You may receive online offers and promotions which include a promotional or coupon code (Code) for use when shopping at the Website. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order.
- Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. If your code is lost or stolen it will not be reissued.
- Any % off stated applies to the Philippine recommended retail price (RRP) of items, including the Philippine GST component of that price.
SUPPLY AND DELIVERY OF GOODS
- Subject to this Agreement, we will supply the goods shown on your order confirmation. We will use our best endeavors to meet indicated timeframes for delivery, however we cannot guarantee delivery timeframes will be met.
- For the time being, we will offer standard delivery free of charge to all residential/business addresses in The Philippines.
- We deliver Monday until Saturday, except public holidays.
- Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
- We ship our products through our fulfillment and delivery partner, Acommerce, Inc. We require someone to sign for delivery. You accept that a delivery is signed for by a person other than the User, provided that such person is present at the delivery address and an adult of 18 years of age or over.
- If no one is present in the address provided to receive the delivery, Acommerce, Inc. will make up to three delivery attempts, excluding Sundays and holidays. When the third and final delivery attempt has been made and there is still no one to accept the item, Acommerce, Inc. reserves the right to return the package to Samsonite Philippines.
PACKAGING AND LABELLING
We endeavor to depict goods available for order using accurate images of the goods. At times, however, goods actually delivered may to a small extent differ in appearance and packaging from their appearance in images and photographs on the Website.
The Consumer Act of The Philippines provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods. These guarantees include:
- the goods will be of acceptable quality;
- the goods will be fit for a particular purpose;
- the goods will match their description; and
- the goods will match the sample or demonstration model.
Samsonite Philippines offers an additional commercial on certain products. For details of this warranty, please refer to the warranty card attached to the product and/or to the Website.
Items should be returned unused, and with all Samsonite Philippines tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided any packaging, such as authenticity cards, dust bags and leather tags should be included with your return. Please email email@example.com if any of your purchases have been delivered without Samsonite Philippines tags. All items returned should have a Return Merchandise Authorization (RMA) number to ease the process.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within 14 days of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund via vouchers or coupons.
You need to email us or notify us within 14 days of receiving your order about faulty or damaged goods.
WRONG ITEM, INCOMPLETE, AND LATE DELIVERY
Customers have the right to return and exchange items if they receive the wrong item or the delivery has incomplete items as well as receiving the orders that are past the declared delivery duration by Samsonite Philippines. Customers should follow the return lead time specified in the FAQ. Returned items should be received at an LBC outlet within below prescription period:
Reasons for Return
Days from received
Wrong Item Delivered
SOCIAL MEDIA AND CONTENT
You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials (“content”) posted on, transmitted through or linked from the Website, our Facebook page, Instagram page, Twitter feed, or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.
You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us.
Consequently, by using the Website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.
As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:
- you do not have the right to post;
- is defamatory or in contempt of any legal or other proceedings;
- is misleading or deceptive;
- is offensive or discriminates against any group of persons being a group defined by reference to color, race, sex, sexual orientation, origin, nationality or ethnic or national origins;
- denounces religious or political beliefs;
- contains religious or political material;
- is indecent, obscene, vulgar, pornographic or offensive;
- infringes any copyright, trade mark, patent or other intellectual property right of another person;
- contains any unsolicited or unauthorized advertising or promotional material;
- contains or links to viruses, malware, spyware or similar software; or
- impersonates any person or misrepresents your relationship with any person.
We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.
You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.
All content, graphics, user and visual interfaces, photographs, trademarks, logos, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the Website is either owned, controlled, or licensed to Samsonite Philippines, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trade mark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, images, domain names or other distinctive brand features.
Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.
You may not:
- modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website; and/or
- decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.
If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.
We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.
This Agreement will be governed by and interpreted in accordance with the laws of The Republic of The Philippines. You irrevocably submit to the exclusive jurisdiction of the courts of The Republic of the Philippines.
If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.
QUESTIONS, COMPLAINTS, COMMENTS OR CUSTOMER SERVICE CONTACT
If you have any questions, or if you have technical problems in accessing information on our Website, please email firstname.lastname@example.org or call (02)790-7005.
USE OF INFORMATION OR SUGGESTIONS BY YOU REGARDING THIS WEBSITE
USE OF YOUR SUGGESTIONS TO SAMSONITE PHILIPPINES REGARDING NEW PRODUCTS, FEATURES OR PROCESSES
A submission will not in any way establish a confidential relationship nor will it place Samsonite Philippines in the position of receiving a submission in trust and Samsonite Philippines shall not be obligated and makes no commitment to treat or maintain as confidential such submissions.
Samsonite Philippines shall have the right to retain any material submitted to it, to make copies thereof and to retain the same in its files.
No obligation is assumed by Samsonite Philippines or may be implied by the receipt or examination of the submission unless or until a formal written agreement signed by Samsonite Philippines and by you, and then Samsonite Philippines’s obligations shall be only as expressed in that written agreement.
PRIVACY AND PERSONAL INFORMATION