LOCKS / COMBINATIONS

I DIDN’T RECEIVE A KEY WITH MY LUGGAGE?

Most Samsonite luggage comes with a fixed TSA (Transport Security Administration) combination lock. You will need to set the combination on the lock to secure the suitcase, there is no key. There is a keyhole, however this is only for TSA officers to open and close the lock for luggage inspection. Luggage locks approved by the TSA have a universal master key that will open the locks. Only the TSA have a copy of this master key.

 

HOW DO I SET MY COMBINATION CODE?

You must have the lock set on your original combination. All locks are set to a default of 0-0-0 at the factory. Click here to find the step-by-step process for each lock variation.

 

HOW DO I UNLOCK MY COMBINATION LOCK WHEN I FORGOT THE COMBINATION?

Unfortunately, once a lock’s combination is set, there is no way to recover or override it. Sometimes the simplest solution is often overlooked. If your lock is a 3-digit combination lock, and if you have about 30 minutes to spare, then please try all of the possible combinations from 000-999 (000, 001, 002, 003 through to 999).

You may think this will take a long time, but it should not take you more than 30 minutes and if the first digit of your forgotten code starts with a 0, 1, 2, or 3…then it will take significantly less than 30 minutes.

Otherwise, you are going to need assistance from a Samsonite Philippines Authorized Repair Center to unlock your combination lock. To locate the nearest Repair Center, please click here