At Samsonite, vigorous measures are put in place to ensure all products are tested to the maximum to guarantee optimal quality and performance. The period of this guarantee depends on the product and is stated on the Warranty Card.
Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. But as with any other products, it is not indestructible. Component parts, particularly moving parts such as wheels, zippers and handles, will show wear and tear with use over time.
In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. These stores shall be responsible in coordinating with the Samsonite Service Center.
To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. Our warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center.
Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost.
It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises.
List of repair drop-off points: Click here